Contact us
You can contact us in many ways. The simplest is using a web based form to send an email to us (click on the email address below) or just emailing us. You can also contact us by phone, or irc or via usenet news. Email uses a ticketing system so you get a response email automatically and the conversation is logged. Please ensure you include the reference in the subject when replying to ensure we can track your enquiry.
We endorse digital security and are happy to receive PGP encrypted emails. We also sign electronic documents that we email using PGP. Please see our PGP keys for more details.
Contact numbers
| Dept | Telephone | Fax | SMS | |
|---|---|---|---|---|
| Sales | sales@aaisp.net.uk | 033 33 400 222 | 033 33 400 221 | 01344 400222 |
| Accounts | accounts@aaisp.net.uk | 033 33 400 666 | 033 33 400 665 | 01344 400666 |
| Support | support@aaisp.net.uk | 033 33 400 999 | 033 33 400 998 | 01344 400999 |
Ideas and Suggestions
We welcome feedback and suggestions from our customers. We have a separate website where you can suggest ideas regarding our products and services. You can also comment on other ideas that are there. For more information please visit our Ideas site.
Twitter and RSS Feeds
We have a twitter page at twitter.com/aaisp, this is fed by our incidents page. We also have an rss feed of our incidents page .
Webmaster
If you have comments on the web pages or suggestions for improvements or new knowledge base pages, please email webmaster@aaisp.net.uk
Major service outages
Whilst we have lots of active monitoring, not all types of major outage can be identified. If you believe there is a major outage affecting many lines you can contact us our of hours by text to 01344 400 999. Start the text MSO and put a description of the problem. This will wake someone up if at night, so please only use for major outages. Always check our status pages first in case we are already aware.
Postal address
If you need to contact us out of office hours we suggest email or irc as staff monitor email and irc on an informal basis evenings and weekends. Note that we record calls.
